Returns and refunds

InfiniGoal Commerce India Private Limited · Last updated 12 November 2026

10-day return policy

You can request a return or replacement within 10 days of delivery for eligible products. The item should be unused, in its original packaging, with your order number. Call or WhatsApp us and we’ll arrange it.

Eligible reasons

• Damaged product received
• Wrong item delivered
• Missing item in the order
• Expired product received
• Leakage or packaging damage
• Quality issues confirmed by our support team

Non-returnable products

Unless the item arrived damaged or was incorrect, these can’t be returned:

• Opened food items
• Fresh vegetables and fruits
• Dairy and frozen products
• Personal care items
• Products without their original packaging

Refund process

Approved refunds are processed within 3–7 business days after the returned item is received and checked. Orders are paid by cash on delivery, so refunds are made by UPI, bank transfer or to your InfiniGoal wallet, as you prefer.

Late or missing refunds

If you haven’t received a refund after 7 business days, check your UPI or bank account first, then contact us and we’ll look into it.

Exchange and replacement

Replacements depend on stock. If the item is out of stock, we’ll refund it instead.

Order cancellation

You can cancel an order from My account → Orders before it is dispatched. After that, call or WhatsApp us and we’ll help.

Delivery information

We offer next-day delivery and 1–2 day delivery in selected Chennai locations. The expected delivery time is shown before you place your order.

Return pickup

Our delivery team usually collects returns. We may ask for a photo or video of the item to confirm the issue.

Need help?

Call +91 86080 08587, WhatsApp +91 73580 08587 or email admin@infinigoal.in. We’re available Monday to Sunday, 9:00 AM – 9:00 PM.