Terms and conditions

InfiniGoal Commerce India Private Limited · Effective June 2026 · Last updated 12 November 2026 · Applies to the InfiniGoal mobile app, website and services

Please read these Terms and Conditions carefully before using InfiniGoal. By creating an account or placing an order on the app or website, you agree to these terms.

1. About InfiniGoal

InfiniGoal Commerce India Private Limited (“InfiniGoal”, “we”, “us”) runs an online grocery and daily-essentials delivery service in Chennai through its mobile app and this website.

2. Eligibility

You must be at least 18 years old to use InfiniGoal and place orders, and legally able to enter into a binding contract under Indian law.

3. Your account

• You sign in with your mobile number and a one-time password (OTP). Keep access to your phone and account secure.
• Give accurate and complete information when you register.
• You are responsible for activity on your account. Tell us straight away if you notice unauthorised use.

4. Orders and payment

• Orders depend on product availability and delivery to your area.
• Prices include applicable taxes unless stated otherwise and are confirmed when you place the order.
• Cash on Delivery (COD) is the payment method. Wallet balance can pay part of an order.
• We may cancel an order because of unavailability, pricing errors or suspected fraud, and will tell you if we do. Quantity limits may apply.
• You receive an order confirmation in the app and, if you gave an email address, by email.

5. Delivery

• We deliver within selected areas of Chennai. Delivery times shown are estimates and can vary with location, weather and demand.
• Please give a complete and correct delivery address. We are not responsible for delays caused by an incorrect address or if no one is available to receive the order.

6. Returns and refunds

You can request a return or replacement within 10 days of delivery for eligible products. Refunds are processed within 3–7 business days after the return is received and checked; for cash-on-delivery orders, refunds are made by UPI, bank transfer or to your InfiniGoal wallet. See the full returns and refunds policy.

7. Offers and rewards

Coupons, Hot Zone deals, ₹1 Unlock picks, scratch cards, wallet cashback and referral credits follow the rules shown with each offer. One Hot Zone claim per customer per day. Rewards earned on an order are reversed if that order is cancelled. We may withdraw offers that are misused.

8. Prohibited conduct

• Using InfiniGoal for any unlawful purpose or giving false information.
• Trying to gain unauthorised access to our systems.
• Reselling products bought on InfiniGoal without our consent.
• Using bots, scrapers or other automated tools on the app or website.

9. Intellectual property

All content on the InfiniGoal app and website — including logos, product images, text and software — is owned by or licensed to InfiniGoal Commerce India Private Limited. Please don’t copy, reproduce or distribute it without our written permission.

10. Limitation of liability

To the extent permitted by law, InfiniGoal is not liable for indirect, incidental or consequential losses arising from use of the app, website or products bought through them.

11. Governing law

These terms are governed by the laws of India. Courts in Chennai, Tamil Nadu have exclusive jurisdiction.

12. Changes to these terms

We may update these terms from time to time. Continued use after changes are posted means you accept them. We’ll tell you about significant changes in the app.

13. Contact us

Questions about these terms? Email admin@infinigoal.in or call +91 86080 08587.